Your Privacy Is Our
Top Priority

This Privacy Policy ("Policy") applies between the authority operating the 99tt platform and its associated services ("we", "us") and any person who uses our services through the 99tt website, mobile application, or any other digital channel ("user", "you").

By using our services, you are considered to have agreed to the terms described in this Policy and to our methods of collecting and processing information. We therefore ask you to read this Policy carefully and in full before creating an account for the first time or before you begin using our services.

99tt provides services only to individuals who are 21 (twenty-one) years of age or older. We do not knowingly collect information from minors, and if any minor's information comes to our knowledge within our systems, it will be deleted immediately.

99tt may collect the following information to operate its services properly, ensure security, and improve the user experience.

2.1 Registration & Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form — never readable in plain text)
• Preferred username

2.2 Identity Verification Information (KYC)

To ensure responsible gaming and prevent fraud, we may request the following information in certain circumstances:

• Copy of National ID (NID) or passport
• Proof of current address
• Payment account verification details (e.g., bKash or Nagad number)

2.3 Financial Transaction Information

• Deposit and withdrawal history
• Name of payment method used (bKash, Nagad, Rocket, or Upay)
• Transaction date and amount
• Transaction reference number

Note: We never collect your full payment account password or PIN.

2.4 Platform Usage Information

• Login and logout time and date
• Game play history and betting records
• Details of promotions and bonuses received
• Customer support contact history

2.5 Technical & Device Information

• IP address
• Browser type and version
• Device type and operating system
• Information collected from cookies and similar tracking technologies
• Referral source (how you arrived at our site)

99tt uses collected information only for legitimate and fair purposes. Those purposes are clearly stated below:

99tt never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We rely on trusted technology and service providers to operate our platform. These providers receive only the information necessary to deliver their specific services and are contractually bound to comply with our privacy policy. This includes:

• Payment processing service providers (bKash, Nagad, Rocket, Upay and their technology partners)
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.)
• Cybersecurity and fraud prevention service providers
• Cloud hosting and data storage providers
• Customer service technology providers

4.2 Legal & Regulatory Authorities

Information may be disclosed to relevant government or law enforcement agencies when required to comply with a court order, investigation, or applicable law. In such cases we will endeavor to notify you to the extent possible, unless prohibited by law.

4.3 Business Restructuring

In the event of a business restructuring such as a merger, acquisition, or asset sale, your information may be transferred to the new authority. In such circumstances, the new authority will also be required to maintain privacy standards equivalent to this Policy.

Cookies are small text files stored on your device that help our platform remember your preferences and improve service quality.

5.1 Cookies We Use

• Essential cookies: Required to maintain login sessions, perform security checks, and support the basic functions of the platform.
• Functional cookies: Store your language preferences, display settings, and other personalized choices.
• Analytics cookies: Used to review how platform pages are being used and to help improve performance.
• Security cookies: Used to detect fraudulent activity and protect account security.

5.2 Cookie Controls

You can control or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain key platform functions to not work correctly.

To ensure the security of your information, 99tt has put in place industry-standard technical and administrative safeguards.

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Encrypted data storage: Sensitive information, particularly passwords and identity verification documents, is stored with strong encryption.
• Access controls: Only authorized staff may access user information, and only for specific reasons and within a defined scope.
• Regular security testing: Regular security audits and penetration testing are conducted to identify vulnerabilities in our systems.
• Two-factor authentication (2FA): Two-factor authentication is available to further strengthen account security.
• Suspicious activity monitoring: Our systems are actively monitored to detect unusual login attempts or suspicious transactions.

However, no internet-based system is completely secure. In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps.

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All information is actively retained while the account remains open.
• Inactive accounts: Information for accounts that have been inactive for an extended period is reviewed periodically in accordance with our data retention policy.
• Financial transaction records: Retained for a defined period in accordance with legal obligations and AML regulations.
• After account closure: Even after an account is closed, information necessary to resolve legal liabilities may be retained for a specified period.

You have the following rights over your personal information. To exercise these rights, please contact our support team.

8.1 Right to Access Information

You have the right to request to see what information we hold about you. After verification, we will provide an organized summary.

8.2 Right to Correct Information

You have the right to request corrections if any information we hold about you is inaccurate or incomplete.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete information that is subject to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. In that case, you will be removed from promotional communications immediately.

8.5 Right to Data Portability

You may request a copy of your account data in a machine-readable format.

99tt strictly prohibits persons under 21 years of age from using the platform. We do not knowingly collect information from minors.

Age is verified at the time of registration. If an account belonging to a minor comes to our attention, that account will be suspended immediately and the associated information will be deleted. We ask parents and guardians to keep a watchful eye on their children's internet use.

99tt reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a clear notice on the platform.

Continued use of our services after any changes will be considered as your acceptance of the updated Policy. We therefore recommend you visit this page regularly and note the "Last Updated" date.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our customer service team is available 24 hours a day, 7 days a week in Bengali and English.

We will give your complaint or request the attention it deserves and will endeavor to provide a resolution as quickly as possible. 99tt believes that your trust is our most valuable asset — and that properly protecting your information is the foundation of that trust.